Our Commitment to Accessibility

The Fitted Horse is committed to ensuring our website is accessible to everyone, including people with disabilities. We believe that everyone should be able to access information about our services, book appointments, and engage with our content, regardless of their abilities or the technologies they use.

We are working to meet the Web Content Accessibility Guidelines (WCAG)

Level AA standards and are continuously improving the accessibility of our website.

Accessibility Features

Our website includes the following accessibility features:

✅ Clear Structure and Navigation

• Logical heading structure for screen readers
• Consistent navigation throughout the site
• Skip-to-content links
• Descriptive page titles

✅ Readable Content

• Clear, plain English language
• Good colour contrast between text and background
• Readable font sizes that can be adjusted
• Text that can be resized up to 200% without loss of functionality

✅ Images and Media

• Alternative text (alt text) for images
• Captions and transcripts for videos where possible
• Meaningful link text (not just "click here")

✅ Keyboard Navigation

• All functionality accessible via keyboard
• Visible focus indicators
• Logical tab order

✅ Forms and Interactive Elements

• Clear labels for form fields
• Error messages and guidance
• Sufficient time to complete actions

✅ Responsive Design

• Mobile-friendly layout
• Works across different devices and screen sizes
• Compatible with assistive technologies

Known Limitations

We are aware of some current limitations:

• Some older content may not yet have complete alternative text
• Third-party embedded content (social media feeds, booking systems) may have accessibility limitations beyond our control
• Some PDF documents may not be fully accessible (we're working to improve this)

We are actively working to address these issues.

Assistive Technologies and Browsers

Our website is designed to work with:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Modern web browsers (Chrome, Firefox, Safari, Edge)

Non-Website Accessibility

In addition to website accessibility, we offer:

📧 Email Communication - Alternative to web forms for those who find them difficult

📱 Phone Bookings - Call 07359 205538 to book appointments or ask questions

💬 Multiple Contact Methods - Choose the method that works best for you

📄 Alternative Formats - Documents and information can be provided in alternative formats upon request (large print, email, etc.)

🤝 Consultation Adjustments - We make reasonable adjustments during appointments for clients with disabilities (see our Anti-Discrimination and Equal Opportunities Policy)

Feedback and Contact

We welcome your feedback on the accessibility of our website.

If you:

• Encounter accessibility barriers on our website
• Have difficulty accessing any content or features
• Need information in an alternative format
• Have suggestions for improving accessibility

Please contact us:

📧 Email: emma@thefittedhorse.co.uk
📱 Phone: 07359 205538

 

When contacting us, please include:

• The web page or content you're having difficulty with
• The assistive technology you're using (if applicable)
• A description of the problem
• How we can help

We aim to respond to accessibility queries within 48 hours.

Continuous Improvement

We are committed to continuously improving website accessibility. Our efforts include:

• Regular accessibility audits and testing
• Updates based on user feedback
• Training on accessibility best practices
• Reviewing new content for accessibility before publishing
• Staying current with accessibility guidelines and technologies

This accessibility statement is reviewed and updated annually or when significant website changes are made.

Enforcement and Complaints

If you are not satisfied with our response to your accessibility concern, you can:

Contact the Equality Advisory and Support Service (EASS):

• Phone: 0808 800 0082
• Website: www.equalityadvisoryservice.com

Contact the Equality and Human Rights Commission (EHRC):

• Website: www.equalityhumanrights.com

Technical Specifications

Our website accessibility relies on the following technologies:

• HTML5
• CSS3
• JavaScript (with graceful degradation where possible)
• WAI-ARIA (where appropriate)

The website is tested with:

• Automated accessibility testing tools
• Manual keyboard navigation
• Screen reader testing
• Different browsers and devices
• User feedback

Our Promise

The Fitted Horse is committed to making our website accessible and user-friendly for everyone. 

Accessibility is not a one-time project but an ongoing commitment. We recognise that perfect accessibility is an evolving goal, and we are dedicated to continuous improvement.

Everyone deserves equal access to information and services. We welcome your feedback and partnership in making our website as accessible as possible.

This accessibility statement applies to www.thefittedhorse.co.uk

For accessibility of our physical services and consultations, please see our Anti-Discrimination and Equal Opportunities Policy.