Welcome to our policies and important information section.... the boring but necessary part!

At The Fitted Horse, transparency and clarity are fundamental to how we do business. We believe you should understand your rights, our commitments, and what to expect when you choose our services or purchase our products. This section contains all the essential information you need about working with us, from booking appointments and cancellations through to warranties, returns, and your statutory consumer rights.

We've worked hard to make these policies clear, fair, and easy to understand—no confusing legal jargon, just straightforward explanations of how we operate and what protections you have as our customer. Whether you're booking your first bit fitting consultation, ordering a custom-made saddle, or simply browsing our range, taking a few minutes to familiarize yourself with these policies ensures you know exactly where you stand.

Your rights matter. Your horse's welfare matters. Your peace of mind matters. 

These policies reflect our commitment to all three. If you have any questions about anything you read here, or if something isn't clear, please don't hesitate to contact us—we're always happy to explain further.

Browse our policies below