Last Updated January 2026

Introduction

The Fitted Horse offers gift vouchers that can be used toward:

• Bridle and bit fitting consultations
• Equipment purchases (new stock)
• Pre-loved equipment purchases
• Trial equipment hire
• Event and clinic attendance (subject to availability)

Gift vouchers make excellent presents for horse owners and are a flexible way to give the gift of professional fitting services or quality equipment.

These terms and conditions govern the purchase and use of all The Fitted Horse gift vouchers.

Purchasing Gift Vouchers

How to Purchase

Gift vouchers can be purchased:

• In person at appointments or events
• By phone - Call 07359 205538
• By email - Contact emma@thefittedhorse.co.uk
• Online (if/when online purchasing available)

Voucher Values

Gift vouchers are available in:

Fixed Denominations:

• £25
• £50
• £75
• £100
• £150

Custom Amounts:

• Any amount £10 or above can be requested
• Minimum voucher value: £10
• No maximum voucher value

Service Gift Vouchers

Charged at the cost of the service and available within 20 miles of Northampton

• WOW Saddle Initial Consultation 
• Bridle & Bit Initial Fitting Consultation
• Bit Consultation with Bridle Check
• Online Bridle & Bit Consultation (available anywhere in the UK)

Payment

Payment must be made in full at time of purchase.

Payment methods accepted:

• Bank transfer
• Credit or debit card
• Cash (in person only)

Vouchers are issued only after payment has cleared.

Voucher Format

Physical Vouchers:

• Beautifully presented voucher card
• Includes unique voucher code
• Includes value and expiry date
• Can be posted to purchaser or recipient (specify at purchase)
• Delivery via Royal Mail (allow 3-5 working days)
• Can be collected in person by arrangement

Digital Vouchers:

• Emailed as PDF attachment
• Includes unique voucher code
• Includes value and expiry date
• Can be printed by recipient or shown on phone
• Sent within 24 hours of payment clearing (usually same day)
• Can be forwarded to recipient or sent directly to them

Personalisation

Vouchers can include:

• Recipient's name
• Personal message (up to 50 words)
• Occasion (Birthday, Christmas, Thank You, etc.)
• "From" information

Specify personalisation details at time of purchase.

Voucher Validity and Expiry

Validity Period

Standard gift vouchers are valid for 12 months from date of purchase.

Expiry date is clearly printed on the voucher.

Example: Voucher purchased 1st February 2025 expires 1st February 2026.

Expiry and Extensions

After Expiry Date:

• Vouchers cannot be redeemed after expiry date
• No refund or replacement issued for expired vouchers
• No extensions granted as standard

Extension Requests:

Extensions may be considered only in exceptional circumstances:

• Serious illness of voucher holder
• Family bereavement
• Other genuine exceptional circumstances

To request extension:

• Contact us before expiry date if possible
• Email: emma@thefittedhorse.co.uk
• Explain circumstances
• Extension granted at our sole discretion
• Maximum extension: 3 months

Extensions are exceptional and not guaranteed.

Checking Expiry Date

Recipients should check expiry date upon receipt and plan to use voucher in good time

We recommend booking appointments at least 6 weeks before expiry to ensure availability.

Redeeming Gift Vouchers

What Vouchers Can Be Used For

Gift vouchers can be redeemed against:

✅ Fitting Consultations:

• Bridle and bit fitting consultations
• Follow-up appointments
• Yard clinic participation
• Event attendance (subject to availability and event terms)

✅ Equipment Purchases:

• New equipment and products
• Pre-loved stock
• Trial equipment hire deposits
• Custom orders (voucher applied to deposit or final payment)

✅ Related Services:

• Any service or product offered by The Fitted Horse

Vouchers CANNOT be exchanged for cash.

How to Redeem

When Booking Consultation:

1. Contact us to book appointment (phone, email, or in person)
2. Inform us you have a gift voucher
3. Provide unique voucher code
4. We will verify validity and balance
5. Appointment confirmed

When Purchasing Equipment:

1. Select items to purchase
2. Inform us at payment that you're using a gift voucher
3. Provide unique voucher code
4. We will verify validity and balance
5. Voucher value deducted from total

Voucher code must be provided at time of booking or purchase, not after the fact.

Partial Redemption

If purchase/service value is LESS than voucher value:

• Remaining balance stays on voucher
• Can be used for future purchases/services
• Subject to original expiry date
• Balance can be checked by contacting us with voucher code

Example:

• Voucher value: £100
• Consultation cost: £75
• Remaining balance: £25 (available until expiry date)

If purchase/service value is MORE than voucher value:

• Voucher value deducted from total
• Remaining balance paid by recipient using standard payment methods
• Full payment required before goods dispatched or service provided

Example:

• Voucher value: £50
• Equipment cost: £85
• Balance to pay: £35

Multiple Vouchers

Multiple vouchers can be used together for a single purchase or service, subject to:

• All vouchers must be valid (within expiry date)
• All voucher codes provided at time of purchase/booking
• No limit on number of vouchers that can be combined

Voucher Balance Checks

To check remaining balance on partially used voucher:

• Email: emma@thefittedhorse.co.uk
• Phone: 07359 205538
• Provide unique voucher code
• We will confirm balance and expiry date

Lost, Stolen, or Damaged Vouchers

Lost or Stolen Vouchers

Gift vouchers are treated like cash.

If a voucher is lost or stolen:

• We may be able to verify purchase and issue replacement if we can locate the original purchase record
• Replacement subject to proof of purchase (receipt or purchase confirmation email)
• Replacement voucher will have same expiry date as original
• Replacement is at our discretion and not guaranteed

To request replacement:

1. Contact us as soon as possible
2. Provide purchase details (date, amount, purchaser name, payment method)
3. Confirm voucher has not been used
4. We will check our records and advise if replacement possible

If voucher has already been redeemed, no replacement will be issued.

We recommend:

• Keeping voucher safe like cash
• Taking photo of voucher code for backup
• Redeeming promptly to avoid loss

Damaged Vouchers

If voucher is damaged but code is still readable:

• Voucher remains valid
• Can be redeemed as normal

If voucher code is unreadable:

• Contact us with any remaining visible information
• We will attempt to locate in our records
• Replacement may be possible if we can verify original purchase

Refunds and Exchanges

Non-Refundable

Gift vouchers are NON-REFUNDABLE once purchased.

This applies whether:

• Purchased for yourself or as a gift
• Recipient doesn't want it
• Circumstances change
• Voucher not used before expiry

This is a firm policy with no exceptions.

Non-Transferable for Cash

Gift vouchers cannot be:

• Exchanged for cash
• Refunded for cash (even partially)
• Used to purchase other gift vouchers

Vouchers can ONLY be redeemed for services and products offered by The Fitted Horse.

Non-Exchangeable

Gift vouchers cannot be exchanged for:

• Different value vouchers
• Cash or credit
• Vouchers for different businesses

Vouchers purchased are final.

Exceptional Circumstances

In very exceptional circumstances (business closure, service no longer available, etc.), we reserve the right to offer refunds at our sole discretion.

This does not create any obligation or expectation of refunds in normal circumstances.

Using Vouchers as Payment for Goods

Goods Payment

Gift vouchers can be used as:

• Full payment for goods (if voucher value equals or exceeds goods value)
• Part payment for goods (with balance paid via standard payment methods)

Pre-Loved Stock

Vouchers can be used for pre-loved equipment purchases:

• Same terms apply as new goods
• Subject to availability
• No refund if item subsequently found unsuitable (see Returns Policy)
• Pre-loved stock guarantee still applies (6 months unless stated otherwise)

Custom Orders

Vouchers can be used for custom/made-to-order items:

• Can be applied to deposit or final payment
• Once custom order placed, voucher value is committed
• Custom orders are non-refundable (see Returns Policy)
• Voucher cannot be reclaimed if custom order cancelled by customer

Trial Equipment

Vouchers can be used for:

• Trial equipment hire deposits
• Purchase of trialled equipment after successful trial
• Cannot be used to offset costs if trial equipment damaged/lost

Restrictions and Limitations

Cannot Be Used For

Gift vouchers CANNOT be used for:

• Purchasing additional gift vouchers
• Exchanging for cash
• Retrospective discounts (cannot be applied after payment made)
• Paying overdue invoices or debts

Not Valid With Other Offers

Unless specifically stated otherwise:

• Gift vouchers cannot be combined with other promotional offers or discounts
• Standard pricing applies when redeeming vouchers
• Event discounts or special offers may exclude voucher use (will be clearly stated)

Business Discretion

We reserve the right to:

• Refuse voucher redemption if we believe voucher obtained fraudulently
• Refuse voucher redemption if terms violated
• Request proof of purchase if suspicious activity
• Limit how vouchers can be used for specific events or limited-availability services

Recipient Rights and Responsibilities

Recipient Responsibilities

The voucher recipient is responsible for:

• Checking expiry date upon receipt
• Keeping voucher safe (treated like cash)
• Booking appointments in good time before expiry
• Providing voucher code at time of booking/purchase
• Understanding and accepting these terms and conditions

Service Standards

Voucher recipients receive:

• Identical service quality as paying customers
• Same professional standards
• Same policies (Health & Safety, Welfare, Returns, etc.)
• No difference in treatment or priority

Gift vouchers do not create second-class service.

Booking and Availability

• Vouchers guarantee payment, not availability
• Appointments subject to our normal booking system
• Popular times may have waiting lists
• Book early to ensure appointment before expiry
• We cannot guarantee specific dates/times
• Expiry date will not be extended due to lack of availability if recipient books late

Recommendation: Book at least 6 weeks before expiry date.

Purchaser (Gift Giver) Information

Purchaser Responsibilities

When purchasing a gift voucher, you are responsible for:

• Ensuring recipient will benefit from services offered
• Informing recipient of expiry date
• Delivering voucher to recipient (physical vouchers)
• Understanding vouchers are non-refundable

Delivery

Physical Vouchers:

• Posted to address provided
• Posted via Royal Mail (standard 2nd class unless upgraded)
• Allow 3-5 working days for delivery
• We are not responsible for Royal Mail delays
• Tracked/signed delivery available on request (additional charge)

Digital Vouchers:

• Emailed to address provided within 24 hours
• Check spam/junk folders if not received
• Contact us if not received within 48 hours
• Can be sent directly to recipient or to purchaser to forward

Recipient Contact

If you provide recipient's contact details for direct delivery:

• We will contact recipient only regarding voucher delivery
• Recipient details will not be used for marketing without separate consent
• Handled in accordance with our Privacy Policy and UK GDPR

Terms and Conditions Acceptance

Purchaser Acceptance

By purchasing a gift voucher, you confirm that you have read, understood, and agree to these terms and conditions.

Recipient Acceptance

By redeeming a gift voucher, the recipient confirms they have read, understood, and agree to these terms and conditions.

Terms Availability

These terms and conditions are:

• Available on our website: www.thefittedhorse.co.uk
• Provided with all vouchers (physical and digital)
• Available on request at time of purchase
• Available on request when redeeming

Changes to Terms

Right to Amend

We reserve the right to amend these terms and conditions at any time.

Changes will:

• Be published on our website
• Apply to vouchers purchased after change date
• NOT apply retrospectively to vouchers already purchased (vouchers purchased under previous terms remain valid under those terms)

Notification

Significant changes will be communicated via:

• Website update
• Social media announcement
• Email to customers who have purchased vouchers (where contact details available)

Privacy and Data Protection

Information Collected

When purchasing or redeeming gift vouchers, we collect:

• Purchaser name and contact details
• Recipient name (if provided)
• Payment information (not stored, processed securely)
• Delivery address (physical vouchers)
• Email address (digital vouchers)

How Information is Used

Information is used to:

• Process voucher purchase
• Deliver voucher to recipient
• Verify voucher validity when redeemed
• Contact regarding voucher issues or queries
• Maintain purchase records

Data Protection Compliance

All data handled in accordance with:

• UK GDPR and Data Protection Act 2018
• Our Privacy Policy
• Appropriate security measures
• Retention only as long as necessary

For full details, see our Privacy Policy.

Contact Information

Questions About Gift Vouchers

For questions about purchasing, redeeming, or voucher terms:

📧 Email: emma@thefittedhorse.co.uk
📱 Phone: 07359 205538
🌐 Website: www.thefittedhorse.co.uk

To Purchase Gift Vouchers

Contact us using details above and specify:

• Voucher value/denomination required
• Physical or digital voucher
• Delivery address or email address
• Personalization details (recipient name, message, occasion)
• Your contact and payment details

To Redeem Gift Vouchers

When booking or purchasing:

• Inform us you have a gift voucher
• Provide unique voucher code
• Confirm expiry date has not passed
• Complete booking or purchase as normal

Complaints

If you have a complaint about gift vouchers:

1. Contact us directly: 
   • Email: emma@thefittedhorse.co.uk
   • Phone: 07359 205538
2. We will: 
   • Acknowledge within 48 hours
   • Investigate fully
   • Respond with resolution or explanation within 7 working days
3. If unresolved: 
   • See our Complaints Policy for further steps
   • Alternative Dispute Resolution available if necessary

Summary of Key Terms

Quick Reference:

✅ Valid for: 12 months from purchase date
✅ Can be used for: Services and products from The Fitted Horse
✅ Partial use: Yes - balance remains until expiry
✅ Multiple vouchers: Can be combined
✅ Transferable: Yes - can be given as gifts

❌ Refunds: No - vouchers are non-refundable
❌ Cash exchange: No - cannot be exchanged for cash
❌ Extensions: Only in exceptional circumstances (at our discretion)
❌ After expiry: Cannot be redeemed after expiry date

Legal

Governing Law

These terms and conditions are governed by the laws of England and Wales.

Jurisdiction

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These terms and conditions, together with our other published policies, constitute the entire agreement between the purchaser/recipient and The Fitted Horse regarding gift vouchers.

Give the gift of comfort, welfare, and professional expertise. 🎁💚

These terms and conditions apply to all gift vouchers purchased from The Fitted Horse from the effective date onwards.

© The Fitted Horse 2025. All rights reserved.